CDP 102 Troubleshooting Unified Communications

COURSE NAME:  CDP 102 TROUBLESHOOTING UNIFIED COMMUNICATIONS

Course Description (Detailed Syllabus is released upon registration)

Students will learn the essentials for troubleshooting voice communication applications.  Upon completion of this course students will be able to: 1) explain how to troubleshoot setup calling issues, cisco unified communications manager, and off-net calling issues, 2) describe how to troubleshoot RSVP agents, voice quality issues, and conference and transcoder issues, 3) discuss how to troubleshoot unified communications solutions, device and extension mobility, and 4) outline how to troubleshoot SAF and CCD issues, cisco unified mobility and CUCM presence, and MOH and MTP issues.  

Prereuisites

None

Required Resource Purchases

Textbook’s name, author’s name, and the ISBN will be released to the students upon registration.  . 

Software and additional resources, including author’s name and the ISBN will be released to the students upon registration.    

Additional Materials for Learning

1. Access to a printer or printing shop such as FedEx Kinko’s
2. Access to high speed Internet and a reliable computer
3. E-mail account that will be checked daily

Course Grading and Policies

1. Points from:  Lessons, Assignments, Tests, Classroom Discussion, and Course Portfolio are factors in grade point calculation.
2. A = 90% – 100%, B = 80% – 89%, C = 70% – 79%, D = 60% – 69%, F = 59% and Below.
3. Late Assignment Policy: If unable to complete assignments or tests on time, please contact your instructor before the due dates.  Assignments or tests submitted after the due date without appropriate excuse and pre-approval will receive a zero score.

Award Upon Completion

The student will receive a diploma upon completion of the subject.